Practice Policies

Therapy is an intentional commitment. These policies create a steady, protected container that supports your healing and honors the therapeutic space. As a mental health therapy client of Regina Filomeno (hereinafter “Regina Filomeno, LCSW” or “Regina”), you agree to the following terms and conditions as written below. Clients engaging in therapy services with Regina via SonderMind are also subject to their terms and conditions of service. For client’s engaged with Regina on SonderMind’s platform, those terms of service will take precedent, unless no terms of service for that subject matter have been explicitly outlined to the client.

Cancellation Policy

• Appointments may be canceled up to 24 hours in advance through the booking platform.

• Cancellations made after this window will be forfeited without refund.

Emergency Cancellation Policy

• Each client is offered up to 2 emergency cancellations per six-month treatment planning period.

• Payment from these sessions may be applied to your next appointment at no additional charge.

Late Policy

• There is a 15-minute grace period for tardiness.

• Arrivals after this window are considered a no-show and are non-refundable.

No-Show Policy

• Missing an appointment or canceling without 24 hours’ notice is considered a no-show.

• After 3 no-shows in a six-month treatment period, clients may be discharged from services.

• Clients discharged for attendance challenges may return after one year.

Refund Policy

• Payments for sessions are non-refundable.

• Regina may make exceptions at her discretion, though they are not guaranteed.

• Clients may apply payments from canceled sessions (per policy) to their next appointment.

Telehealth Policy

Clients engaging in telehealth agree to:

• Participate from a private, confidential space

• Ensure strong, stable internet suitable for video therapy

• Use a computer whenever possible for the best session quality

• Confirm their location at the beginning of each appointment

• Be physically located within Illinois for the entire duration of the session, per licensure law

If these conditions cannot be met, the session may need to be rescheduled and may be subject to late or no-show policies.

Communication Policy

Email is for administrative questions only (scheduling, paperwork, billing).

Therapeutic conversations, processing, and emotional support occur within sessions.

Crisis & After-Hours Policy

Regina does not provide crisis intervention or after-hours care, unless client is in active crisis upon arrival for the regularly scheduled outpatient therapy appointment.

Clients will receive crisis resources and support information during intake to ensure they have appropriate avenues for urgent needs outside of and between sessions.

Licensure & Jurisdiction

Services are provided under the laws and regulations of the State of Illinois.

Clients must be physically located in Illinois during sessions.

Dual Relationships & Ethical Referrals

Regina Filomeno, LCSW will not intentionally engage new clients in therapy services whom are close friends, or family members of current clients.

Newly referred clients may become eligible to engage with Regina in therapy services 1 year following the discharge and termination of referral source’s (i.e. former client) services, so long as doing so would not present conflict of interest, prevent objectivity, or weaken the therapeutic alliance.

Complementary and Alternative Medicine (CAM) Services

Regina Filomeno, LCSW will not concurrently engage therapy clients in individual, group, or community-based Complementary and Alternative Medicine (CAM) services offered by her. Former therapy clients are eligible to engage in CAM services with Regina 1 year following their discharge from therapy services, and the termination of their therapeutic relationship with Regina.